IFD540/440 Touch Screen GPS/NAV/COM : IFD540/440 Software Release 10.1.0.0

We (the avionics guy and I) just got around to doing that update today and it did not go well.  Programming the micro-SD card appeared to go ok but when we tried the next step with the USB stick not all of the software was there.  Specifically, "LIO Apps Processor" and "LIO Apps Boot" were hyphened out (see attachment).  The video instructions said that it would take as long as 10 minutes for all files to show up.  We waited about 20 minutes with no joy.  Because the instructions said not to proceed unless all the files were there we terminated the update procedure.  There were no instructions on what to do if all the files were not there.  Has anyone else experienced this?  Any suggestions on what to do?  The avionics guy is as clueless as I am.

Thanks,
Jim